Refund policy

At Moollectibles, we want you to feel confident shopping with us. Because of the nature of collectible blind boxes and the scale of our small, San Jose-based business, all sales are final.

We do not accept returns or exchanges.

Most of our products are blind boxes or limited collectibles. Once opened, their value and collectibility change. As a small local shop in San Jose, we’re unable to resell opened or returned items in a way that’s fair to other collectors.

For that reason, please review product details carefully before purchasing.

We take care packing every order in San Jose, but if something arrives damaged or you receive the wrong item, we want to help.

Contact us within 7 days of delivery with:

If the issue is confirmed, we’ll offer a replacement when available or a refund at our discretion.

Once an order is shipped, delivery timelines are handled by the carrier. We’re happy to help you file a claim, but we’re not responsible for delays, lost packages, or carrier errors.

If you have questions about an order or need help with an issue, reach out to us at

hello@moollectibles.com

We’re a small, family-run collectibles shop based in San Jose, and we do our best to be fair, transparent, and responsive.